Indonesian Red Cross and beneficiary communications: the Sumatra earthquake
Purpose: The document is aimed to share experiences on beneficiary communications to communication staff and volunteers in their activities to support communities after a disaster.
Overview: The document informs about a case study from the experience of the Indonesian Red Cross (Palang Merah Indonesia) with the 2012 earthquake. It highlights the important role that communications plays in supporting the needs of communities after a disaster. Main contents include: Background, Right information at the right time by utilize different communication tools and channels in case of disaster, six learnt lessons.
Usage: Learning from experience
Audience: Communication staff, Volunteers
The role of beneficiary communications in building resilience
Purpose: This document is aimed to share experiences from communication activities in Indonesia in an effort to influence and strengthen community knowledge and awareness of disasters. It assists with the formation of effective connections between the community and external agencies that can assist the community in the event of a disaster.
Overview: This document captures the key experiences of the beneficiary communication programme run at province and district level by PMI West Sumatra, conducted under the framework of Integrated Community Based Risk Reduction approach. It combines two-way communication within to foster a dialogue with the community and to channel feedback to PMI and to clarify the information received during the programme cycle. Offering beneficiaries a channel through which they can provide feedback and raise concerns about the assistance they receive is generally regarded as an important part of being accountable and transparent. The programme also worked to build better capacity amongst the PMI team, by providing technical support to allow the field team (province and district) to thoroughly disseminate risk reduction issues for communities. Main contents include:
- Introduction and Background
- Methodology
- Strategy of implementation
- 12 key achievements and recommendations
Usage: Learning from experience
Audience: Communication staff
Briefing note: What is beneficiary communication?
Purpose:
The document gives an overview of what beneficiary communication is and its significance, as well as challenges and opportunities
Usage: Training
Audience: National Society Leadership, Communication staff, Volunteers
For beneficiary communication video, click here Video
For infographic on beneficiary communication, click here Infographic, size 0.3 MB