Beneficiary Communications and Accountability Baseline Assessment Grid (Benchmarks). Institutional Capacity for BCA in Response, Recovery and Development

Beneficiary Communications and Accountability Baseline Assessment Grid

Purpose:

This document looks at institutional benchmarks in the conduct of BCA. It covers benchmarks for basic, intermediate, advanced and mature levels.

Overview:

Benchmarks covered include:

  • Institutional commitments and human and financial resources: organisations demonstrate political will and allocate appropriate human and financial resources to incorporate BCA into programmes.
  • Information sharing: tools and mechanisms are developed to increase beneficiaries’ capacity to make informed decisions and increase knowledge-sharing.
  • Participation: participatory structures are developed that improve beneficiary decision-making capacity on key aspects of programme delivery.
  • Feedback and complaints handling: a community-based complaints and response mechanism is developed to reduce the risk of fraud and abuse and ensure good quality programme delivery.

Usage: Guidance for project implementation; monitoring and evaluation

Audiences: Technical staff

Reference: International Federation of Red Cross and Red Crescent Societies (n.d.). Beneficiary Communications and Accountability (BCA) Baseline Assessment Grid. Institutional Capacity for BCA in Response, Recovery and Development. International Federation of Red Cross and Red Crescent Societies (pp. 1-6).

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Download: https://www.rcrc-resilience-southeastasia.org/wp-content/uploads/2016/08/Beneficiary-Communications-and-Accountability-Baseline-Assessment-Grid-Benchmark.pdf

Beneficiary Communications and Accountability Tools Table on Accountability to Beneficiaries (AtB)

International Federation of Red Cross and Red Crescent Societies (n.d.). Beneficiary Communications and Accountability Tools Table on Accountability to Beneficiaries (AtB). International Federation of Red Cross and Red Crescent Societies (pp. 1-3)

Purpose

This document looks at points/questions to consider in beneficiary communications and accountability (BCA). It looks how BCA promotes transparency, participation, monitoring and evaluation and complaints and response. Tools discussed in the document are: radio, television, SMS, face to face, print and notice boards, promotional materials such as t-shirts, short films, photographs and sound tracks.

Overview

Points or questions to consider include:

  • the medium which communities use (such as radio, television, mobile phones, community meetings, newspaper, social media);
  • confidence in these media;
  •  what communities wish to receive information about (health, shelter, water and sanitation, DRR, employment, security, other);
  • the collection of literacy rates in assessments (to determine the benefits of written or pictorial materials);
  • the tools appropriate to the community (for example, camps are usually less socially cohesive so appropriate tools could include sound trucks or notice boards);
  •  the use of local languages and dialects to communicate a message.

Usage: Guidance for project implementation

Audiences: Technical staff

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Download: https://www.rcrc-resilience-southeastasia.org/wp-content/uploads/2016/08/BCA-tools-table-on-ATB2.pdf