Beneficiary Communications and Accountability Baseline Assessment Grid (Tools) – Institutional Capacity for BCA in Response, Recovery and Development

BCA Institutional Assessment Methodology

Purpose:

This document serves as a tool for assessing Beneficiary Communications and Accountability (BCA) in institutions.

Overview

The tool assesses:

  • Institutional knowledge, capacity and commitment: institutional and human and financial resources; level of information sharing with communities; and participation and community engagement (beneficiaries have an opportunity to influence programme decisions and provide feedback).
  • Emergency preparedness and response: preparedness activities; and response activities.
  • Priority areas for beneficiary communication support: interventions; and tools.
  • Country overview: demographics; health; disaster profile.
  • Media landscape: SMS, internet, radio, TV, word of mouth, newspapers, media partnerships.

Usage: Guidance for project implementation; monitoring and evaluation

Audiences: Technical staff

Reference: International Federation of Red Cross and Red Crescent Societies (n.d.). Beneficiary Communications and Accountability (BCA) Baseline Assessment Grid. Institutional Capacity for BCA in Response, Recovery and Development. International Federation of Red Cross and Red Crescent Societies (pp. 1-10).

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Download: https://www.rcrc-resilience-southeastasia.org/wp-content/uploads/2016/08/BCA-Institutional-Assessment-Methodology-1.pdf

Beneficiary Communications and Accountability Baseline Assessment Grid (Benchmarks). Institutional Capacity for BCA in Response, Recovery and Development

Beneficiary Communications and Accountability Baseline Assessment Grid

Purpose:

This document looks at institutional benchmarks in the conduct of BCA. It covers benchmarks for basic, intermediate, advanced and mature levels.

Overview:

Benchmarks covered include:

  • Institutional commitments and human and financial resources: organisations demonstrate political will and allocate appropriate human and financial resources to incorporate BCA into programmes.
  • Information sharing: tools and mechanisms are developed to increase beneficiaries’ capacity to make informed decisions and increase knowledge-sharing.
  • Participation: participatory structures are developed that improve beneficiary decision-making capacity on key aspects of programme delivery.
  • Feedback and complaints handling: a community-based complaints and response mechanism is developed to reduce the risk of fraud and abuse and ensure good quality programme delivery.

Usage: Guidance for project implementation; monitoring and evaluation

Audiences: Technical staff

Reference: International Federation of Red Cross and Red Crescent Societies (n.d.). Beneficiary Communications and Accountability (BCA) Baseline Assessment Grid. Institutional Capacity for BCA in Response, Recovery and Development. International Federation of Red Cross and Red Crescent Societies (pp. 1-6).

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Download: https://www.rcrc-resilience-southeastasia.org/wp-content/uploads/2016/08/Beneficiary-Communications-and-Accountability-Baseline-Assessment-Grid-Benchmark.pdf

Accountability to Beneficiaries and Beneficiary Communications and Gender and Diversity

Presentation Accountability to beneficiaries and Gender and Diversity

Purpose:

This presentation considered what accountability to beneficiaries (AtB) and beneficiary communications (BC) mean and why they are important. What are the links between AtB and BC and the links between gender and diversity and BC? Why should beneficiary communications be gender and diversity-sensitive?

Overview:

The four components of programme accountability are transparency, participation, project monitoring and evaluation (M&E), and feedback, complaints and response.

Gender and diversity sensitive programming is a fundamental part of being accountable to beneficiaries. Therefore, the use of beneficiary communications approaches to deliver accountability should be gender and diversity-sensitive.

Tips for making assessments and programme design gender and diversity-sensitive include: speaking to all types of community members; consulting with men and women or specific groups separately; presenting disaggregated assessments findings and recommendations; and trying to ensure that, where possible, Red Cross teams and committees reflect gender balance and the diversity of the community.

The slides include questions to consider for gender-sensitive message design and delivery.

Usage: Guidance for project implementation; training

Audiences: Gender and diversity practitioners, Communication staff, National society leadership, Technical staff, Volunteers

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Download: https://www.rcrc-resilience-southeastasia.org/wp-content/uploads/2016/08/Presentation_Accountability-to-beneficiaries-and-Gender-and-Diversity.pptx

Ten Steps and Indicators of a Complaints and Response Mechanism (CRM)

Purpose:

This document outlines 12 steps of a complaints and response mechanism (CRM). Each step has two indicators.

Overview:

The 12 steps are:

  1. Establishment of a CRM is supported by senior management and appropriate resources, including human resources
  2. Beneficiaries, host communities and other stakeholders are consulted regarding appropriate ways to make complaints
  3. The organisation finalises its complaints handling policy and procedures
  4. Staff are trained in the processes and procedures
  5. Beneficiaries, host communities and other stakeholders are informed as to how to make a complaint
  6. Complaints are submitted
  7. Complainants are acknowledged
  8. Complaints are reviewed and investigated
  9. Response is given
  10. The complainant may appeal the decision
  11. Information from complaints is continuously fed into project improvement
  12. The CRM is evaluated and adjusted according to lessons learnt.

Usage: Guidance for project implementation

Audiences: Gender and diversity practitioners; Technical staff

Reference: Humanitarian Accountability Partnership (HAP) (n.d.). The Steps and Indicators of a Complaints and Response Mechanism (CRM) (pp. 1-2).

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Download: https://www.rcrc-resilience-southeastasia.org/wp-content/uploads/2016/01/Steps-and-indicators-for-development-of-a-CRM.pdf