Purpose: This document is aimed to share experiences from communication activities in Indonesia in an effort to influence and strengthen community knowledge and awareness of disasters. It assists with the formation of effective connections between the community and external agencies that can assist the community in the event of a disaster.

Overview: This document captures the key experiences of the beneficiary communication programme run at province and district level by PMI West Sumatra, conducted under the framework of Integrated Community Based Risk Reduction approach. It combines two-way communication within to foster a dialogue with the community and to channel feedback to PMI and to clarify the information received during the programme cycle. Offering beneficiaries a channel through which they can provide feedback and raise concerns about the assistance they receive is generally regarded as an important part of being accountable and transparent. The programme also worked to build better capacity amongst the PMI team, by providing technical support to allow the field team (province and district) to thoroughly disseminate risk reduction issues for communities. Main contents include:

• Introduction and Background
• Methodology
• Strategy of implementation
• 12 key achievements and recommendations

Usage: Learning from experience

Audience: Communication staff