Purpose: The document is aimed to share experiences on beneficiary communications to communication staff and volunteers in their activities to support communities after a disaster.

Overview: The document informs about a case study from the experience of the Indonesian Red Cross (Palang Merah Indonesia) with the 2012 earthquake. It highlights the important role that communications plays in supporting the needs of communities after a disaster. Main contents include: Background, Right information at the right time by utilize different communication tools and channels in case of disaster, six learnt lessons.

Usage: Learning from experience

Audience: Communication staff, Volunteers