Purpose:
These community engagement and accountability (CEA) standards and tools focus on how to build on four foundational pillars of CEA: transparent communication, involvement, feedback mechanisms and community-led monitoring and evaluation, into the organisation and into all MRCS operations at community based programme, branch and emergency response levels.
Overview:
The key to MRCS’ approach to CEA is that is it not seen as a separate sector or programme but as a set of interventions to be integrated into existing programmes or operations.
The CEA minimum standards consist of key commitments to CEA that must be upheld though a series of actions. These are presented in two sections:
- Organisational level commitments: covering strategies, staffing and partnerships
- Commitments for operations: “Operations” includes branches, community based programming and emergency response, and therefore the practical actions required to meet them are divided into three sections:
i. Community based programmes
ii. Emergency response
iii. Branches
Usage: Guideline for implementation
Audiences: Technical staff
