This toolkit contains tools that can help National Red Cross and Red Crescent Societies – as well as other organizations – to assess, design, implement, monitor and evaluate community engagement and accountability activities in support of programmes and operations. The toolkit should be used in conjunction with our Community Engagement and Accountability (CEA) Guide.
The toolkit is available as a single download (below) but individual elements can be downloaded separately.
Contents
- Tool 1: CEA Assessment Checklist and Method Overview
- Tool 2: CEA questions assessment and monitoring evaluation
- Tool 3: Steps to analyse CEA assessment information
- Tool 4: National Society Capacity Assessment
- Tool 5: Guidance on running a focus group
- Tool 6: Q&A for volunteers and staff
- Tool 7: Guidance to develop a CEA plan of action
- Tool 7.1-7.3: Template CEA plan, indicators and budgets
- Tool 8: Communication channels
- Tool 9: Checklist info for communities
- Tool 10: Message development and library
- Tool 11: Tips on holding community meetings
- Tool 12: Template Terms of Reference with Community
- Tool 13: Template leaflets posters
- Tool 14: Training – Communication skills training materials (zip)
- Tool 15: Setting up and managing complaints and feedback
- Tool 15.1: Complaints and feedback tracking table
- Tool 16: Exit strategy guidance
- Tool 17: Options for sharing evaluations
- Tool 18: Guidance for lessons learned workshop
- Tool 19: Guidance to add CEA to the EPoA
- Tool 20: CEA in MRCS Strategy 2016-2020
- Tool 21: CEA responsibilities for job descriptions
- Tool 22: Briefing on the Code of Conduct
- Tool 23: CEA training pack (coming soon)
- Tool 24: CEA brochure
